Shipping policy

We ship to addresses in the United States.

Rates

Shipping rates are calculated and shown at checkout, before you pay.

When your order ships

• Every piece is made to order: we confirm a production date in writing for your order.

That date is when your order leaves us. Carrier transit is added on top, and your tracking will show the expected delivery date. Business days are Monday to Friday, excluding US holidays.

Orders go through a short review before they ship. If we need to confirm anything about your order or address we will email you, and the clock starts when it is resolved.

Tracking

You receive a tracking number by email when your order ships.

If a package is late, lost, or shows "delivered" but did not arrive

Email contact@viplabdiamonds.com with your order number. We open a trace with the carrier immediately and keep you posted while it runs. If the carrier confirms the package is lost, we refund you in full, or remake the piece if you would rather have it, and we will tell you how long that would take before you choose.

Your address

Check the shipping address at checkout. We can change it up to the moment the order ships. Email us right away. Once a package is with the carrier we may not be able to redirect it.

Custom pieces running long

The production date we confirm in writing before you pay is the one that applies to your order. If your piece looks like it will run past that date, we email you before the date passes, not after, and you can cancel for a full refund at that point.